Service Terms

About OTHERLIGHT

OTHERLIGHT is an independent travel advisory brand operated by a UK-based sole trader. OTHERLIGHT — powered by Fora Travel.

This website accepts enquiries only. Submitting a form does not reserve a room, grant Client Portal access, take payment or commission paid planning. Any subsequent booking or paid service is agreed separately, with the applicable terms provided before you proceed.

Hotel bookings

There’s no fee for my hotel booking service. I receive a share of the hotel commission paid through Fora.

I help compare rooms, rates, benefits and booking conditions. Before you confirm, I will identify the supplier and explain the relevant arrangements. Availability and prices can change until a reservation is confirmed.

Check the hotel, dates, occupants, room, total price and payment and cancellation terms before authorising a booking. The supplier’s terms govern the reservation. Tell me promptly about errors or changes.

Preferred benefits are available through Fora at participating hotels and qualifying rates. Inclusions vary; upgrades, early check-in, late check-out and special requests depend on the hotel’s decision and availability.

Separate planning work

More extensive research or travel planning may involve a fee. Before starting, we will agree the scope, deliverables, timing, total cost, payment arrangements and cancellation terms in writing. Additional work or fees need your agreement.

Planning invoices are handled through Fora. The separate proposal and invoice will identify the relevant service and payment arrangements. A planning fee pays for the agreed work, rather than a guaranteed travel outcome.

Any statutory cancellation rights and the arrangements for starting work early will be explained before you agree paid work. Fees for completed work remain payable subject to those rights and the agreed terms.

Self-booking

Fora’s Client Portal is a separate facility with its own terms and privacy information. Request access and I will reply personally with instructions. Check the selected rate’s inclusions and conditions before booking.

Support and your rights

I can communicate with the hotel and help with questions or problems before and after booking. If something goes wrong, contact me so I can help with the appropriate next step, including the supplier’s process where needed.

I provide my agreed service with reasonable care and skill. Nothing in these terms excludes liability that cannot lawfully be excluded or limits your statutory consumer rights.

This service does not offer package holidays to UK residents. Please check travel documents and entry requirements, and arrange suitable personal travel insurance.

For service questions or concerns, email enquiries@otherlighttravel.com. If we are already in contact, you can also reply to our correspondence.